Returns and Refunds Policy

We hope that you’ll love everything you ordered from Sports Gear & Co. But if you are unsatisfied or the size is incorrect, you can return or exchange it within 15 days of delivery.

Note: We cannot accept returns or exchanges unless our Customer Service team has authorized them.

We do not accept returned items that were sent back directly without notifying us first. If you want to return or exchange, please get in touch with us to provide your Order Number and state the reason. After receiving your email with the exchange/return request, our customer service representative will send the exchange/return instructions back to you via email. Please follow the instructions to process the exchange/return.

We’re sorry you didn’t love your order from Sports Gear & Co. Read the instructions below to learn more about returns or exchanges.

Order Cancellation

  1. For orders canceled within 24 hours of purchase but have not been shipped, we will offer a full refund for advance-paid orders.
  2. We will NOT accept an order cancellation request if the orders have been shipped. Please apply for a return after receiving the package.
  3. Generally, you will receive a refund within 5 to 10 business days. (If no refund is received within 15 days, please contact us via email support@sportsgearco.com )

Return/Exchange

  1. Our policy lasts 10 days. If 15 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
  2. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  3. Please note that if the item crashes during transportation, we will bear the shipping cost. However, if there are no problems with the returned goods, you will need to pay for shipping.

Note: All return/exchange items must be returned unworn, undamaged, unwashed, and with all the original labels attached in original packaging. If not, the buyer is responsible for all incurred fees and there will be no refund. If you run into any issues, feel free to drop us an email at support@sportsgearco.com

Refund

  1. Once our warehouse receives and inspects your return order, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  2. If you are approved, then your refund will be processed.
  3. We’ll email you once processing your refund or exchange and the refund will be issued to your original payment method. Generally, you will receive a refund within 5 to 10 business days. (If no refund is received within 15 days, please contact us via email support@sportsgearco.com )

Note: Only regular priced items may be refunded. Unfortunately, sale/offer items cannot be refunded.

Contact Us

  • Company Name: Sports Gear LLC
  • Website Name: Sports Gear & CO.
  • Address: 213 Davis Ave, Kearny, NJ 07032, USA.
  • Email: support@sportsgearco.com
  • Phone: +1 (888) 401 6797
  • Business Hour: Mon-Fri 08 AM - 06 PM (GMT-4)