Returns and Refunds Policy

Return Eligibility

  • Return Window: 30 days from delivery date.
  • Condition: All returns require Customer Service pre-authorization.
  • Important: Unauthorized returns sent without prior notification will not be accepted.

How to Request a Return

  1. Contact our Customer Service team.
  2. Provide your Order Number and reason for return.
  3. Wait for email confirmation with specific return instructions.
  4. Follow provided instructions exactly to process your return.

Order Cancellation Guidelines

Timing Status Action
Within 24 hours of purchase Not shipped Full refund available
Any time Already shipped Cannot cancel; must complete return process after delivery

Refund Timeline

  1. Processing Period: 5-10 business days after return is received
  2. Payment Method: Refunds issued to original payment method only
  3. Confirmation: Email notification sent when refund is processed
  4. Completion: Funds typically appear within 1 business day of processing

Return Process Steps

  1. Submission: Request return authorization from Customer Service
  2. Approval: Receive return instructions via email
  3. Inspection: Our warehouse examines returned items upon receipt
  4. Notification: Email confirmation of return receipt and refund status
  5. Processing: Approved returns processed for refund
  6. Completion: Refund issued to original payment method

Need Help?

If you don't receive your refund within the expected timeframe:

Contact Information

  • Company: Sports Gear LLC
  • Website: Sports Gear & CO.
  • Location: Montana, USA
  • Email: support@sportsgearco.com
  • Phone: +1 (888) 401-6797
  • Hours: Monday-Friday, 8AM-6PM (GMT-4)