Returns and Refunds Policy
Return Eligibility
- Return Window: 30 days from delivery date.
- Condition: All returns require Customer Service pre-authorization.
- Important: Unauthorized returns sent without prior notification will not be accepted.
How to Request a Return
- Contact our Customer Service team.
- Provide your Order Number and reason for return.
- Wait for email confirmation with specific return instructions.
- Follow provided instructions exactly to process your return.
Order Cancellation Guidelines
Timing | Status | Action |
---|---|---|
Within 24 hours of purchase | Not shipped | Full refund available |
Any time | Already shipped | Cannot cancel; must complete return process after delivery |
Refund Timeline
- Processing Period: 5-10 business days after return is received
- Payment Method: Refunds issued to original payment method only
- Confirmation: Email notification sent when refund is processed
- Completion: Funds typically appear within 1 business day of processing
Return Process Steps
- Submission: Request return authorization from Customer Service
- Approval: Receive return instructions via email
- Inspection: Our warehouse examines returned items upon receipt
- Notification: Email confirmation of return receipt and refund status
- Processing: Approved returns processed for refund
- Completion: Refund issued to original payment method
Need Help?
If you don't receive your refund within the expected timeframe:
- Within 15 days of return: Contact support@sportsgearco.com
- Within 1 day of refund processing: Contact support@sportsgearco.com
Contact Information
- Company: Sports Gear LLC
- Website: Sports Gear & CO.
- Location: Montana, USA
- Email: support@sportsgearco.com
- Phone: +1 (888) 401-6797
- Hours: Monday-Friday, 8AM-6PM (GMT-4)